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ADTRAN Custom Extended Services Remote Installation - Technical Support - 1101101N3
- SKU:
- 1101101N3
- Shipping:
- Calculated at Checkout
$395.00
$344.47
(You save
$50.53
)
Image may not exactly match the product.
$395.00
$344.47
(You save
$50.53
)
-
20+ Years Experience Helping IT Heroes
Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done. -
Free Solution Design With White Glove Engineers
Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today. -
Configuration & Installation Services
Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today. -
Equipment Trade-In Program
Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today. -
Exclusive Incentives, Special Pricing, & Financing
After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
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Hear What Our Customers Are Saying
-
20+ Years Experience Helping IT Heroes
Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done. -
Free Solution Design With White Glove Engineers
Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today. -
Configuration & Installation Services
Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today. -
Equipment Trade-In Program
Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today. -
Exclusive Incentives, Special Pricing, & Financing
After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
- ADTRAN Custom Extended Services schedules a Technical Support Engineer to remotely assist a customer installing ADTRAN hardware
- The Engineer will review the application prior to installation with the customer
- The Engineer will guide the customer through the installation and programming of the equipment at the scheduled installation time
- After the equipment is installed, the Engineer will assist with testing to assure proper operation within the customer's network
- If access is provided, the Engineer will remotely access the unit for configuration and/or testing purposes
- Installation must be scheduled with at least 5-business day notification before requested install date. Installations requested in less time will be scheduled on a "best effort" basis and subject to an Expedite Fee
- Installation is expected to be complete within the same day it commences
- Additional lead-time may be necessary for staging and shipment of hardware if necessary to preconfigure equipment at ADTRAN
- Installations performed during weekday evenings or Saturdays are subject to 150% Uplift
- Installations performed on Sunday's or Holidays are subject to a 200% Uplift
- Customer will be given an ADTRAN ticket number to call the appointed Engineer at the scheduled installation time. Any installs cancelled with less than 24-hour notice, or facilities not ready at scheduled time are subject to a Site Not Ready Fee
ADTRAN Custom Extended Services (ACES) is a comprehensive and flexible installation and maintenance service program designed to protect your customer's network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment, you can design the appropriate level of support from fully trained, ready-to-assist technical experts. With ACES, you can customize coverage to supplement your own services program to meet your customer's needs. You can protect any or all ADTRAN equipment in the network, at host or remote locations.
ACES Remote Installation Service ensures that you have a Technical Support Engineer available by telephone to assist you in installing ADTRAN equipment. ADTRAN will review the application, guide the customer through hardware and software programming, and assist in testing to assure proper operation in the customer network.
This service provides ACES Remote Installation of 1224, 1224ST or 1524ST, includes programming for VPN, Mgmt, SNMP, and QOS.
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