- Rapid return on investment
Configurable screen pops with customer and interaction history. The b+s gadget reduces handle time, speeds issue resolution and enables faster processing of customer requests by providing agents with flexible screen pops of customer information at the time the multimedia interaction arrives. This cost savings alone can provide a rapid return on investment (ROI). - Streamlines agent workflow
Seamless integration with the Salesforce GUI streamlines agent workflow and reduces training by allowing agents to handle customer interactions without being forced to switch between applications. - Pre-integrated solution
Pre-integrated solution provides rapid and reliable deployment and lowers implementation costs.
The b+s Connects for Salesforce adapter provides the right information, right away so agents can immediately start helping customers rather than wasting time gathering information they should already have at their fingertips.
Integrate Cisco CCE/CCX and Salesforce CRM with a simple, powerful CTI & Omni-Channel adapter, seamlessly embedded in the Salesforce GUI, that puts interaction control in agents' hands.