CLB-SAAS-WFM

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Cisco

Calabrio Workforce Management - License - Hosted - CLB-SAAS-WFM

SKU:
CLB-SAAS-WFM
Shipping:
Calculated at Checkout
$42.75
CLB-SAAS-WFM

Image may not exactly match the product.

$42.75

  • 20+ Years Experience Helping IT Heroes
    ?
    Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done.

  • Free Solution Design With White Glove Engineers
    ?
    Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today.

  • Configuration & Installation Services
    ?
    Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today.

  • Equipment Trade-In Program
    ?
    Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today.

  • Exclusive Incentives, Special Pricing, & Financing
    ?
    After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.

Out of Stock.

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Availability:
In Stock. Ships/Emailed Within 1-2 Business Days

Condition:
New
General / Installation Type:
Hosted
General / Hosted Service Type:
SaaS
Software / License Type:
License
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Hear What Our Customers Are Saying

  • 20+ Years Experience Helping IT Heroes
    ?
    Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done.

  • Free Solution Design With White Glove Engineers
    ?
    Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today.

  • Configuration & Installation Services
    ?
    Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today.

  • Equipment Trade-In Program
    ?
    Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today.

  • Exclusive Incentives, Special Pricing, & Financing
    ?
    After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
  • Build precise forecasts in minutes - not days
    Connect analysts with better data. Deploy sophisticated forecasting tools. Create more accurate plans in less time.
  • Streamline workflows
    Leverage rule-based automation. Build schedules in minutes. Automate time off request approvals. Free managers from the tedium of administrative tasks.
  • Predict spikes - and lulls
    Mine historical data to see call volume trends. Be prepared - but not overstaffed.
  • Respond to changes in real time
    React to surges or ebbs in interaction volumes with Intraday Dynamic Scheduling tools. Create and fill overtime opportunities in real time. Allow agents to self-select for early dismissal.
  • Empower agents with flexible scheduling
    Accommodate complex agent scheduling preferences. Give agents greater control through Dynamic Scheduling functionality.
  • Deliver more immediate feedback
    Give agents the responsive feedback they crave. Create an ongoing conversation.
  • Show agents the value they deliver
    Connect agent performance with key contact center metrics. Let agents see the value they provide and deepen their sense of fulfillment.
  • Inspire self-improvement
    Leverage gamification tools to drive healthy competition. Build a culture that encourages and supports constant self-improvement.

Ifs time for a modern approach to workforce management. Hone forecasting, streamline scheduling and administration and free managers to focus on adding value. Engage employees with Dynamic Scheduling, timely feedback and gamification tools. Put the right people in the right places. Empower them to work smarter. Deliver a consistent and outstanding customer experience.

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Detailed Specs

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