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20+ Years Experience Helping IT Heroes
Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done. -
Free Solution Design With White Glove Engineers
Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today. -
Configuration & Installation Services
Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today. -
Equipment Trade-In Program
Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today. -
Exclusive Incentives, Special Pricing, & Financing
After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
- Native cloud
Designed and built as a cloud solution with a design philosophy to bring security and unlimited visibility, flexibility, and scalability to contact centers. It eliminates premises-based complexity and expense and enhances productivity to lower the total cost of ownership. - Omnichannel
Customer interactions - voice, email, and chat communications - in a unified environment for agents, managers, and administrators that provides a seamless customer experience. - Predictive analytics-based routing
Customer and agent matching uses big data analytics to understand the customer's journey to-date and predict the customer's need and identify the agent with the best performance record to meet that need and to deliver the desired business results.
The Cisco Customer Journey Platform provides sales and service contact centers the ability to improve their customer experience and optimize their performance with dynamic, predictive analytics. By leveraging the data in multiple contact center systems and applying predictive analytics, the Cisco Customer Journey Platform dynamically predicts each customer's needs and matches the customer with the best agent to handle that need, improving performance, sales, and the customer experience. The Cisco Customer Journey Platform is a unified, omnichannel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs.