A-CJP-NWFT-O

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Cisco

Cisco Customer Journey Platform Workforce Optimization Analytics With Transcription - License - 1 Named Agent - Overage - A-CJP-NWFT-O

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A-CJP-NWFT-O
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$90.00 $89.08
(You save $0.92 )
A-CJP-NWFT-O

Image may not exactly match the product.

$90.00 $89.08
(You save $0.92 )

  • 20+ Years Experience Helping IT Heroes
    ?
    Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done.

  • Free Solution Design With White Glove Engineers
    ?
    Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today.

  • Configuration & Installation Services
    ?
    Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today.

  • Equipment Trade-In Program
    ?
    Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today.

  • Exclusive Incentives, Special Pricing, & Financing
    ?
    After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
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Hear What Our Customers Are Saying

  • 20+ Years Experience Helping IT Heroes
    ?
    Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done.

  • Free Solution Design With White Glove Engineers
    ?
    Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today.

  • Configuration & Installation Services
    ?
    Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today.

  • Equipment Trade-In Program
    ?
    Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today.

  • Exclusive Incentives, Special Pricing, & Financing
    ?
    After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
  • Native cloud
    Designed and built as a cloud solution with a design philosophy to bring security and unlimited visibility, flexibility, and scalability to contact centers. It eliminates premises-based complexity and expense and enhances productivity to lower the total cost of ownership.
  • Omnichannel
    Customer interactions - voice, email, and chat communications - in a unified environment for agents, managers, and administrators that provides a seamless customer experience.
  • Predictive analytics-based routing
    Customer and agent matching uses big data analytics to understand the customer's journey to-date and predict the customer's need and identify the agent with the best performance record to meet that need and to deliver the desired business results.
  • Expert collaboration and communications
    On-demand collaboration between agents, managers, and back-office subject matter experts via voice and chat to speed first contact resolution.
  • Embedded Salesforce app
    Option to run your entire contact center within Salesforce, with a unified user experience for agents, managers, and administrators.
  • 360� customer journey analytics
    Analysis of all cross-channel customer interactions that links interactions with the same intent to understand the customer experience and improve customer service.
  • Outbound campaigns
    Outbound campaign management and automation with preview and progressive dialing.

While operational efficiency will always be a priority for contact centers, more and more are aspiring to be a strategic corporate asset by contributing to revenues, improving agent performance and productivity, and increasing overall customer satisfaction and retention rates.
The Cisco Customer Journey Platform provides sales and service contact centers with the ability to improve their customer experience and optimize their performance with dynamic, predictive analytics. By leveraging the data in multiple contact center systems and applying predictive analytics, the Cisco Customer Journey Platform dynamically predicts each customer's needs and matches the customer with the best agent to handle that need, improving performance, sales, and the customer experience.
The Cisco Customer Journey Platform is a unified, omnichannel contact center solution that is centrally managed and administered from the cloud to improve operational efficiency and reduce costs.

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