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- At a web-based self-service interface, users view service catalog options based on their roles, organization, and other access controls
Users can order services, provide configuration information through dynamic forms, and track and manage their services and usage on an ongoing basis. The catalog also helps IT to associate costs with various services, which can be integrated with billing and financial services for chargeback. The order process can also manage policies such as the lease period, so that services that are no longer needed can expire and the associated resources reclaimed for other uses. - Orders that have been placed and approved go through service delivery automation, which orchestrates the provisioning and configuration steps across all the elements
These elements include resources to be provisioned, configuration updates to be made, software to be provisioned, and supporting services to be set up (firewalls, load balancing, and disaster recovery). Service information updates flow back to the web-based portal, as well as to system management tools such as ticketing systems and configuration management databases (CMDBs) that need to be updated. - Operational process automation assists and coordinates the ongoing operational and support tasks for cloud management
Including user management, performance management, alerting, service-level management, capacity planning, maintenance checks and procedures, and audit and compliance reporting. - Resource management uses the resource pools to provision, manage, deprovision, and configure individual resources to complete resource-level operations
Requests are orchestrated to domain resource managers or managed internally. Through this approach, Cisco Intelligent Automation for Cloud orchestrates resource-level operations across compute resources such as Cisco UCS or other hardware; hypervisors such as VMware, Xen, or Hyper-V; storage resources such as EMC and NetApp; and network resources such as the Cisco Nexus family. - Lifecycle management involves creation and management of a service model, service definitions, and the underlying automation design for provisioning and managing each service
It also provides the ability to track all aspects of individual services that are running, including project and business information captured during the initial order as well as data about the various elements that were provisioned to support the service from initiation to retirement.
Cisco Intelligent Automation for Cloud is an advanced software stack for Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) clouds. This solution combines industry-leading solutions for cloud services, unified computing, unified fabric, unified management, cloud-customer connection, and intelligent networks. It provides an essential platform for designing, deploying, and operating a cloud infrastructure, in private, public, hybrid, or virtual private models.