The Cisco Remote Expert Solution connects customers with subject matter experts regardless of their respective physical locations. Cisco Remote Expert Solution brings together Cisco's industry-leading technologies in the areas of Telepresence, Collaboration, and Contact Center.
Enterprises evaluating innovative, multi-channel approaches to customer service and engagement can use this reference architecture to identify the critical products and technologies needed to deploy a successful Remote Expert Solution system. This reference architecture is a companion to the Cisco Validated Design (CVD) Guide for the Cisco Remote Expert Solution, and provides a foundation for understanding the best practices and design techniques described in that document. Information contained in these documents is derived from extensive end-to-end testing of the Cisco Remote Expert Solution.