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20+ Years Experience Helping IT Heroes
Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done. -
Free Solution Design With White Glove Engineers
Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today. -
Configuration & Installation Services
Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today. -
Equipment Trade-In Program
Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today. -
Exclusive Incentives, Special Pricing, & Financing
After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
- Move quickly and confidently with Cisco expertise and resources
Cisco SP Base is an advanced technical support service that gives your IT staff direct, anytime access to Cisco engineers and resources - helping you get the fast, expert response and accountability that you require to resolve critical network issues. - Connects directly to the network experts at Cisco
When a network problem is affecting business-critical systems, get fast access to technology experts with experience in diagnosing tough problems. Cisco SP Base Service connects you directly to the professionals certified in a broad range of Cisco products, service provider architectures, and advanced technologies. It helps ensure that your service request is automatically routed to the appropriate technology team and automatically escalated to the next level of support if it is not resolved within a specified timeframe. To confirm the right remediation action, Cisco engineers can test solutions in a laboratory environment that simulates your network. - Online troubleshooting tools accelerate problem resolution
Improving operational efficiency is an ongoing concern for IT departments. As part of the Cisco SP Base Service, your staff has access to extensive troubleshooting and support resources on the support site which contribute to improved operational efficiency in numerous ways.
As networks evolve and critical business processes, systems, and services are added, the consequences of downtime increase dramatically. When a problem occurs that can disrupt service delivery or business continuity, IT departments are under intense pressure to resolve the issue as quickly as possible or correct it before it can affect the business. Cisco SP Base supports rapid problem resolution and improved operational efficiency through a combination of expert troubleshooting assistance, online tools, and flexible device coverage options, providing you with greater network availability while reducing operating costs.
Cisco provides Return-to-Factory (RTF) service when the customer returns failed hardware to Cisco for replacement. Cisco then ships the replacement hardware to the customer within a specified timeframe.