HP Care Pack Active Care Hardware Support with Defective Media Retention/Travel - 5 Year - Warranty

• Fix on failure
  At the time of onsite technical support delivery, HP may install available engineering improvements and non-customer-installable firmware updates for covered hardware products required to return the covered product to operating condition or to maintain supportability by HP.
• Fix on request
  For hard drive and battery replacement repair requests, customers may select an option on the TechPulse portal to have these items replaced at a time that is convenient for them, prior to the device actually failing.

For hardware incidents that cannot be resolved remotely, an authorized representative will arrive onsite the next business day to provide onsite technical support on HP Active Care hardware products to return them to operating condition. HP may elect to replace certain products in lieu of repairing them. Replacement products will be new or functionally equivalent to new. Replaced products become the property of HP. After they arrive, representatives will deliver service onsite or remotely, at their discretion, until the products are repaired. Work may be suspended temporarily if parts or additional resources are required, but it will resume when they become available.
This service also provides mobile computer users with a hardware support solution for their new HP portable product. Next Business Day Hardware Support for Travelers is available for select HP branded products and includes, as locally available, a next-business-day onsite response time (with local-language remote problem diagnosis in participating countries) in support of hardware problem resolution. Support is provided during the standard business hours and days of the local country/geographic location.