- No need to stock parts
Expedite access to replacement parts with Advance exchange. - Delivery
Shipping charges are included for standard delivery, and additional options are available for predetermined time-and-place delivery. - Access to expert remote technical help
Your service technicians can rely on experienced HP service technicians for remote problem diagnosis and support. - Stay in control of your data
Gain security and control when dealing with defective storage disks. HP will provide a replacement disk and let you keep the old one.
Basic Support Service offers access to high quality remote assistance and replacement parts to authorized HP Partners for hardware components that are eligible and covered. HP will ship replacement parts the next business day to your specified location - before you even return the defective parts to HP.