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20+ Years Experience Helping IT Heroes
Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done. -
Free Solution Design With White Glove Engineers
Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today. -
Configuration & Installation Services
Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today. -
Equipment Trade-In Program
Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today. -
Exclusive Incentives, Special Pricing, & Financing
After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
- Remote problem diagnosis and support
HP services uses electronic remote support tools to isolate your problem and facilitate resolution. - Next business day onsite response
For issues that cannot be resolved remotely, an authorized HP services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window.
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment. This flexible HP Care Pack packaged service covers desktops, workstations, servers, notebooks and laptops, network equipment, and printing.
What happens when a disk goes bad? A defective drive component is no cause for alarm if your hardware is covered by an HP hardware support agreement. An authorized HP support agent simply travels to your site and swaps out the defective disk with a new one. Once you recover the backed-up data, you are ready to continue working. It's what happens next that could concern you, especially if you must comply with stringent internal or external data security regulations. While HP has procedures in place to ensure data is erased from defective hard drives, there are a variety of tools and techniques which still can make the data accessible. Simply letting the disk and data leave your facilities could subject you to penalties under international, federal, state/local, and industry regulations now in effect.
Keep your disk. Stay in control. You could solve the problem by keeping your drive component, but a standard hardware agreement would require you to purchase and manage the disk yourself. That's why more and more security-conscious companies are adding the HP Defective Media Retention option to their HP Hardware Support agreement. Hardware Support with Defective Media Retention (DMR) for HP Business Desktops, Notebooks, Workstations, Industry Standard Servers (ISS), Business Critical Servers and StorageWorks products is a disk retention service that lets you keep malfunctioning drives after a service event without paying a penalty.