- Shared support
Reduce downtime by self-diagnosing, troubleshooting and repairing some issues without waiting for HP. - Limited onsite support
If the issue cannot be resolved by your certified technician, an HP-authorized representative will provide up to two on-site support visits a year on covered hardware products to return them to operating condition. - Remote diagnostics
When a problem occurs, an HP-authorized support agent will perform remote troubleshooting to diagnose the issue and, if possible, solve it immediately. - Defective media retention (DMR)
DMR allows you to retain defective or broken disk drives after the replacement has been installed. This feature allows you to securely dispose of the drive according to your company's security regulations
Basic - Shared Support Service provides remote assistance and limited onsite support for your covered HP hardware and software, helping you to improve production uptime.