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HPE 4 Year Proactive Care Advanced Next Business Day with DMR SVT 380G10 6KSeries Medium Svr Service
HPE Proactive Care Advanced Service expands on HPE Proactive Care Service and is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HPE Account Support Manager (ASM) provides personalized technical and operational advice, including HPE best practices gleaned from HPE’s broad support experience. HPE Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HPE, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs.
HPE Proactive Care Advanced can help you manage your infrastructure with features designed to:
- Provide increased accountability and personalization through an assigned ASM, who will work with your IT team to share Hewlett Packard Enterprise best practices and specific technical advice relevant to your IT needs and projects
- Provide faster incident resolution from specially trained, solution-oriented advanced resources who manage the case from start to finish
- Provide a CEM assigned to severity 1 incidents to drive faster resolution and provide regular progress updates to keep you informed
- Provide recommendations for firmware version and software patching on supported products to help prevent problems Provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HPE best practices
- Provide access to technical advice and services from Hewlett Packard Enterprise specialists to augment your team with specific skills and capabilities
- Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
- Recommendations for firmware version and software patching on supported products to help prevent problems
- Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HPE best practices
- Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support technology
HPE Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.
In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HPE employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.
Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.
Proactive Care includes firmware and software version analysis for supported devices, providing you with a list of recommendations to keep your Proactive Care covered infrastructure at the recommended revision levels. You will receive a regular proactive scan of your Proactive Care covered devices, which can help you to identify and resolve configuration problems.
Proactive Care also provides quarterly incident reporting intended to help you identify problem trends and prevent repeat problems. HPE Proactive Care uses HPE Remote Support technology to enable faster delivery of services by collecting technical configuration and fault data. Running the current version of HPE Remote Support technology is required to receive full delivery and benefits from this support service.
Product Description | HPE Proactive Care Advanced Next Business Day Service with Defective Media Retention - extended service agreement - 4 years - on-site |
Type | Extended service agreement |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 4 years |
Response Time | Next business day |
Service Availability | 9 hours a day / 5 days a week |
Designed For | P/N: Q9Z10A |
General
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 4 years |
Response Time | Next business day |
Service Availability | 9 hours a day / 5 days a week |
Details
Service & Support |
Extended service agreement - parts and labor - 4 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 4 years Product info support - web knowledge base access - 4 years New releases update - 4 years Technical support - phone consulting - 4 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday Defective media retention - 4 years |
Compatibility Information
Designed For | P/N: Q9Z10A |