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Poly CCX 400 - VoIP Phone With Caller ID/call Waiting - SIP - 24 Lines - Black - 849A1AA#AC3
- SKU:
- 849A1AA#AC3
- Shipping:
- Calculated at Checkout
$299.95
$178.17
(You save
$121.78
)
Image may not exactly match the product.
$299.95
$178.17
(You save
$121.78
)
In-Stock
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Access a Personal IT Concierge
One reliable and responsive point of contact to help guide you along the way. Free. Apply today. -
20+ Years Experience Helping IT Heroes
Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done. -
Free Solution Design With White Glove Engineers
Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today. -
Configuration & Installation Services
Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today. -
Equipment Trade-In Program
Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today. -
Exclusive Incentives, Special Pricing, & Financing
After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
Product overview
The Poly CCX 400 is an entry-level business phone that’s easy to use. Its interface is simple and intuitive. And contacts and meetings are one swipe or one tap away on a color touch screen.
Sound your best
Hear every nuance with Poly HD Voice and Poly Acoustic Clarity technologies. Poly Acoustic Fence technology reduces distracting background noise and makes calling a pleasure.Stylish, ultra-usable design
Enjoy the ergonomic design and the intuitive user touchscreen interface that saves you the hassle of learning new features and functions. When a phone is this easy, better collaboration and productivity aren’t far behind.Key Features
Audio clarity
Conversations stay clear with Poly HD Voice and Poly Acoustic Clarity technologies.Distraction-free calls
Reduce distracting background noise with Poly Acoustic Fence technology.Touchscreen controls
Contacts and meetings are easily accessible via the color touchscreen with 5” multi-touch LCD display.IT friendly
Easy for IT to manage with provisioning and management of telephony deployment and support.Optional wall mount
Wall mountable with optional CCX 400 wall mount kit sold separately.Communications platforms
An IT manager's dream, this desk phone was created for communication and is optimized and certified to work with top virtual meeting providers.In the box
What's in the box
- Console
- Desk stand
- Handset with handset cord
- Network (LAN) cable-CAT-5E
- Setup sheet
Manufacturer Warranty
Poly standard one-year limited warranty
Specifications
| Certifications and compliances |
AS/NZS 62368-1-17 Australia RCM Brazil ANATEL CISPR22 Class B EEA CE Mark EN55024 EN55032 Class B EN 62368-1 FCC Part 15 (CFR 47) Class B IEC 60950-1 & IEC 62368-1 ICES-003 Class B Japan MIC/VCCI NZ Telepermit Saudi Arabia CITC So. Africa ICASA So. Korea KC UL 62368-1 VCCI Class B Canada ICES and NRTL China RoHS 2.0 Indonesia SDPPI Mexico NYCE Russia Customs Union |
|---|---|
| Country of origin | Made in China or Taiwan |
| UPC number | 197497506297 |
| Color | Black |
| Package weight | 0.66 lb |
| Package dimensions (W x D x H) | 7.48 x 8.26 x 2.16 in |
| Pallet dimensions | 40 x 48 x 58.66 in |
| Multiple order quantity | 10 |
| Products per pallet layer | 60 |
| Pallet (layers) | 8 |
| Products per pallet | 480 |
| Cartons per pallet | 48 |
| Cartons per layer | 6 |
| Pallet weight | 787.05 lb |
| Special features |
Unicode UTF-8 character support Adjustable desk stand (2 positions) |
| Power |
Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0) 13 W (maximum)1 |
| Network protocols, supported |
Manual or dynamic host configuration protocol (DHCP) network setup 10/100/1000 Base-TX across LAN and PC ports Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation IPv6 |
| VoIP features |
24 lines (SIP registrations) IETF SIP (RFC 3261 and companion RFCs) |
| Audio codecs |
G.711 (A-law and μ-law) G.722 G.722.1 G.729AB iLBC OPUS |
| Headset ports |
1 RJ-9 1 Electronic Hook Switch (EHS) port for optional adapter |
| Headset and handset compatibility |
Compatible with commercially available TTY adapter equipment Compliant with ADA Section 508 Subpart B 1194.23 (all) Hearing aid compatibility to ITU-TP.370 and TIA 504A standards Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids USB Type-A headset support |
| Telephony and call handling features |
Busy Lamp Field (BLF) Call timer and call waiting Caller ID enable/disable Distinctive incoming call treatment/call waiting Do not disturb function One-touch speed dial, redial Shared call/bridged line appearance Automatic off-hook call placement (hot dialing) Call media recording/playback Automatic/remote answer on headset using electronic hook-switch Call hold/resume, diversion (forward), transfer (consultation, blind), pickup Calling, called, connected party identification Call forward for shared lines Private hold for shared lines Call logs (missed, received, placed) Local contact directory Create local contact from call log Corporate directory Call server redundancy (failover) SBC line registration Conference bridging Local call forwarding (all, busy, no answer) with destination shown on idle display Automatic call distribution (ACD) Automatic answer (intercom) Call park/retrieve Directed call pickup Group call pickup Hunt group - sequential calling Last call return Auto-answer a page with a muted microphone PTT and Multicast group Exchange Calendar Integration Flexible line keys Key system emulation STIR/SHAKEN Caller ID validation Voice Quality Monitoring (VQMon)2 |
| Display size (diagonal) |
5" 12.7 cm (5") |
| Panel technology | Color LCD |
| Display features |
Adjustable font size selection (regular, medium, large) Screensaver Voicemail support Normal and dark mode Digital picture frame |
| Native resolution | 720 x 1280 |
| Aspect ratio | 9:16 |
| Touch-enabled | Gesture-based, multi-touch capable touchscreen |
| Operating humidity range | 5 to 95% |
| Operating temperature range |
0 to 40°C 32 to 104°F |
| Storage temperature range |
-40 to 70°C -40 to 158 °F |
| Audio |
Poly HD Voice Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression Poly Acoustic Fence technology eliminates background noise when using a handset or wired headset Poly NoiseBlockAI technology removes most background noise when using the speakerphone TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex) Individual volume settings with visual feedback for each audio path Voice activity detection Comfort noise generation DTMF tone generation (RFC 2833 and in-band) Low delay audio packet transmission Adaptive jitter buffers |
| Security management |
802.1X Authentication and EAPOL Media encryption via SRTP Digest authentication Encrypted configuration files HTTPS secure provisioning Password login Support for signed software executables Support for URL syntax with password Transport Layer Security (TLS) SRTP media encryption using AES 256 bits |
| Management Software |
Poly Lens Poly Zero Touch Provisioning Polycom Device Management Service for Service Providers (PDMS-SP) Cloud Management Web UI to device IP address |
| Compatible Operating Systems | Android 12 |
| Ports |
1 USB 2.0 Type-A (for media and storage applications) 2 RJ-45 (10/100/1000BASE-TX Mbps) |
- Entry level just got a hell of a lot sweeter.
CCX 400 is the super-accessible model in the "next-generation" CCX family of phones. Not only is it a breeze to use, it even blocks out background noise to keep your conversations on track. With a 5-inch color touch screen, legendary Poly sound quality, and Android 9-powered performance, you won't believe it's the entry-level phone. - The industry's reigning audio quality
Hear even the tiniest nuance with Poly HD Voice and Poly Acoustic Clarity technologies. Exclusive Poly Acoustic Fence technology eliminates distracting background noise and makes calling a pleasure. - Stylish looks and ultra-usable design
Only the CCX 400 offers an ergonomic design and an intuitive user touchscreen interface that saves you the hassle of learning the features and functions. When a phone is this easy, better collaboration and productivity aren't far behind. - Better management, better insights, better support
It's an IT manager's dream. Robust provisioning and management of telephony deployment and support make setup a snap.
Sometimes all you need is a reliable touchscreen phone. An always-on, always- ready phone you can count on. The Poly CCX 400 is an entry-level business media phone that's easy to use. Its interface is simple and intuitive. And contacts and meetings are one swipe or one tap away on a color touch screen.
| Product Description | Poly CCX 400 - VoIP phone with caller ID/call waiting |
| Product Type | VoIP phone with caller ID/call waiting |
| VoIP Services | Zoom |
| Main Features | Integrated Ethernet switch |
| VoIP Protocols | SIP |
| Voice Codecs | G.722, G.729ab, iLBC, G.722.1, Opus, G.711a-law, G.711μ-law |
| Lines Supported | 24 lines |
| Speakerphone | Yes |
| Call Services | Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Transfer, Call Hold, Call park/pickup, Group Pick-up |
| Display | Touchscreen LCD display - color - Yes |
| Display Features | Screensaver, multi-touch, Dark mode, 9:16 aspect ratio |
| Network Ports Qty | 2 x Ethernet 10Base-T/100Base-TX/1000Base-T |
| Compatible Software | Zoom, OpenSIP, RingCentral |
| Body Color | Black |
| Manufacturer Warranty | 1-year warranty |
General
| Product Type | VoIP phone |
| Shipping Weight | 2.21 lbs |
| Body Color | Black |
Phone Features
| Operating System | Android 9 |
| VoIP Services | Zoom |
| Call Services | Voice Mail, Caller ID, Call Waiting, Call Forwarding, Call Transfer, Call Hold, Call park/pickup, Group Pick-up |
| Caller ID Type | Caller ID/call waiting |
| Dialer Location | Base |
| Speakerphone | Yes |
| Volume Control | Yes |
| Indicators | Busy lamp field (BLF) |
| Additional Functions | Call timer, Intercom, call pickup, auto answer, Do Not Disturb (DND), call diversion, push to talk (PTT), Shared Call Appearance (SCA), call resume, Bridged Line Appearance (BLA), one-touch speed dial / redial |
IP Telephony
| Main Features | Integrated Ethernet switch |
| VoIP | Yes |
| VoIP Protocols | SIP |
| Voice Codecs | G.722, G.729ab, iLBC, G.722.1, Opus, G.711a-law, G.711μ-law |
| Lines Supported | 24 lines |
| IP Address Assignment | DHCP |
| Security | 256-bit AES, IEEE 802.1X, TLS, EAPoL, SRTP |
| Power Over Ethernet (PoE) Support | Yes |
| Network Protocols | HTTPS, TLS, IPv6 |
| Network Ports Qty | 2 x Ethernet 10Base-T/100Base-TX/1000Base-T |
| Compatible Software | Zoom, OpenSIP, RingCentral |
| Voice Features | Comfort noise generation (CNG), voice activity detection (VAD), acoustic echo cancellation (AEC), adaptive jitter buffer (AJB), Poly Acoustic Clarity technology, Poly NoiseBlockAI, Poly HD Voice technology, background noise suppression, low-delay audio packet transmission, Poly Acoustic Fence technology, dual tone multi-frequency (DTMF) |
| Network Features | Class 0 PoE, Automatic Call Distribution (ACD), Polycom Device Management Service for Service Providers (PDMS-SP), Poly Zero Touch Provisioning, Poly LENS Cloud Management, IEEE 802.3af |
Display
| Type | Touchscreen LCD display - color |
| Display Location | Base |
| Diagonal Size | 5" |
| Display Resolution | 1280 x 720 pixels |
| Backlit | Yes |
| Features | Screensaver, multi-touch, Dark mode, 9:16 aspect ratio |
Miscellaneous
| Connections |
USB / 4 pin USB Type A
2 x network / RJ-45 Headset jack / RJ-9 |
| Hearing Aid Compatible | Yes |
| Placing / Mounting | Table-top |
| Cables Included | Network cable |
| Included Accessories | Stand |
Power
| Power Consumption | 13 W (PoE) |
Dimensions & Weight (Shipping)
| Shipping Width | 8.7 in |
| Shipping Depth | 9.6 in |
| Shipping Height | 2.7 in |
| Shipping Weight | 2.21 lbs |
Manufacturer Warranty
| Service & Support | Limited warranty - 1 year |
Specs Overview
Detailed Specs
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