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20+ Years Experience Helping IT Heroes
Free Solution Design With White Glove Engineers
Configuration & Installation Services
Equipment Trade-In Program
Exclusive Incentives, Special Pricing, & Financing
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20+ Years Experience Helping IT Heroes
Free Solution Design With White Glove Engineers
Configuration & Installation Services
Equipment Trade-In Program
Exclusive Incentives, Special Pricing, & Financing
Specs: 9 x 5 Next Business Day - On-site - Maintenance - Parts & Labor - Physical, Electronic
HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches. HPE releases updates to software and reference manuals as soon as they are made available for selected HPE-supported software products for each system, processor, processor core, and end user, as allowed by HPE or the original manufacturer software license. Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
Product Type: Warranty
Service Main Type: Maintenance
Service Sub Type: Electronic
Service Sub Type: Physical
Service Characteristic: Parts & Labor
Service Description: 9x5 Next Business Day
Provided Support: Escalation Support
Provided Support: New Releases Update
Provided Support: Online Support Tools Access
Provided Support: Parts Replacement
Provided Support: Phone Support
Provided Support: Remote Diagnosis
Provided Support: Repair
Provided Support: Software Support
Provided Support: Web Knowledge Base Access
Service Response Time: 2 Hour - Phone Consulting -Availability: 9x5
Service Response Time: Next Business Day - Parts and Labor -Availability: 9x5
Service Location: On-site
Service Duration: 3 Year
Product Supported:
HPE ProLiant: