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Imagicle Queue Manager Enterprise - Redundancy License - 10 Channels - ESD - L-IM164-10ER=

SKU:
L-IM164-10ER=
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$1,453.60 $918.18
(You save $535.42 )
L-IM164-10ER=

Image may not exactly match the product.

$1,453.60 $918.18
(You save $535.42 )

  • 20+ Years Experience Helping IT Heroes
    ?
    Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done.

  • Free Solution Design With White Glove Engineers
    ?
    Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today.

  • Configuration & Installation Services
    ?
    Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today.

  • Equipment Trade-In Program
    ?
    Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today.

  • Exclusive Incentives, Special Pricing, & Financing
    ?
    After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.

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Condition:
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Term Stated
General / Installation Type:
Locally installed
Software / License Type:
Redundancy license
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Hear What Our Customers Are Saying

  • 20+ Years Experience Helping IT Heroes
    ?
    Take advantage of 20+ years of expertise from a partner with available resources for large deployments, multi-site projects, and complex IT initiatives. We have the team to get the job done.

  • Free Solution Design With White Glove Engineers
    ?
    Solutions architects and project engineers will help you envision a successful outcome and give you personalized recommendations based on your unique needs. Free. Apply today.

  • Configuration & Installation Services
    ?
    Let us take care of configuring and installing your equipment so you can get back to business. Available nationwide. Apply today.

  • Equipment Trade-In Program
    ?
    Refreshing old hardware? Let us coordinate the recycling or destruction in an environmentally friendly and safe manner. As a bonus, working with us gives you access to specific trade-in discounts towards your network refresh. Apply today.

  • Exclusive Incentives, Special Pricing, & Financing
    ?
    After helping you build and validate your solution, we’ll include any applicable discounts, financing, and incentives applied to your project to guarantee you get the most value out of your IT investments through Hummingbird Networks. Apply today.
  • All clients get the answers they expect
    Thanks to the waiting queues, supporting different distribution algorithms, calls are sent to specific queues where the appropriate operator (skills, importance of the client, availability and other criteria) answers the client's request as quickly as possible.
  • Empower your customer service with auto attendant features
    Auto Attendant module is natively designed to work with the Imagicle Queue Manager Enterprise to provide a complete customer service solution. The Auto Attendant module allows to associate the selection, made by the customer to a specific queue set up in the Queue Manager Enterprise, where, according to different distribution algorithms, the appropriate operator will answer in a short time.
  • If you can't measure it, you can't improve it
    Measuring performance has never been simpler: pre-configured reports let you analyze volumes per queue, hold times, distribution per result (dropped, outside business hours, served, etc.), average call management times, distribution of calls per operator, and much more. You can also schedule reports to receive them regularly directly in your e-mail.
  • Always under control
    Imagicle Supervisor is the mobile client solution of Queue Manager Enterprise and together they can take your customer service to the next level.
  • Ideal for any operators
    Ideal with Blue's Attendant console to interact with queued calls, selectively log on or off queues, automatically or manually put calls on hold, display the call list per queue with hold times and much more. Plus, thanks to integration with Speedy Enterprise, you see the caller's name and number and can give preferential treatment to certain clients (VIP).

Imagicle Queue Manager is the solution, that lets you manage auto-attendant menu with advanced queuing, sending calls to different operators, based on their status, letting you analyze queues in detail thanks to advanced statistics. Queue Manager Enterprise simplifies and improves incoming call management with queues, advanced distribution algorithms and customized messages, giving you total control of the service with analysis of historical data in real time.

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Detailed Specs

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