Lenovo Premier Support Plus Upgrade - Extended Service Agreement - Parts and Labor (for System With 3 Years Premier Support) - 4 Years - On-site - For K14 Gen 1; ThinkBook 14p G3 ARH; 14s Yoga G3 IRU; ThinkPad E14 Gen 3; E14 Gen 4 - 5WS1L39014
- SKU:
- 5WS1L39014
- Shipping:
- Calculated at Checkout
$207.35
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Add a little Plus to your IT support service
How can you protect employee productivity from mishaps such as a
failed battery or hard drive at the same time as you maintain control of
your budget and focus on digital transformation? How can you ensure
international coverage across the globe? How can you harness the
power of AI insights to monitor the health of your device fleet?
You’re probably asking many similar questions. Here’s one single solution.
Let Premier Support Plus take the strain
We’ll do the heavy lifting to relieve the squeeze on your IT teams giving you time to innovate by removing your teams’ break/fix burden.Premier Support Plus removes friction from the user experience by
enabling direct access to Lenovo support engineers and building resilience
and capacity into your IT function. Users and teams return rapidly to
productivity, thereby releasing creativity to drive the business.
Premier Support Plus at a glance
Premier Support Plus delivers seamless, reliable, and repeatable IT support that works every time, reducing downtime to maximize end user productivity.Premier Support Plus in detail
Predict and prevent features combine with additional protection services to provide the ultimate support experience.
Help IT get one step ahead of problems, protect business productivity and promote positive EX with rapid issue resolution and 24/7 access to support engineers.
Premier Support: VIP coverage for both IT staff and end users that boosts productivity with access to elite troubleshooting. Available 24x7x365, leveraging parts priority with NBD response and onsite labor for repairs.2
Services Engagement Manager (SEM)4: Your designated, Global Lenovo Support expert and customer advocate. They are the single point of contact for service delivery issues, escalations, and asset performance reporting for your organization.
Proactive and Predictive support3: AI insights, powered by Lenovo Device Intelligence deliver proactive and predictive alerts that enable pre-emptive issue remediation to avoid downtime and ensure productivity.
Accidental Damage Protection (ADP)2: From coffee spills to power surges, save up to 93%1 on accidental damage repairs.* ADP includes CO2 offset of any repairs.
International Services Entitlement (ISE): Travelling globally for business? No need to worry. ISE extends your ADP, KYD, and SBTY coverage internationally.
Keep your Drive (KYD)2: Keep your drive(s) and dispose of business data on your terms, improving data security and ensuring compliance with data privacy and retention requirements.
Sealed Battery cover2: Lenovo-certified technicians ensure an effective and efficient battery replacement when needed, which minimizes downtime and contributes to business resilience.
Coverage for consumer products: if a consumer device best fits your needs, then that’s no problem. No need to forego Premier Support Plus and you’ll receive exactly the same VIP support experience.
* Based on internal data from NA, EMEA and AP regions and cost of system board, LCD and harddrive repairs on ThinkPad from April 2022 to April 2023.
Unlock innovation, and boost user
efficiency with the right support:
Premier Support Plus
(1) OEM software only, level 1 best effort support
(2) Dependent on market, parts, and HW availability
(3) Customer authorization and Win10 or Win11 OS required; Component replacements provided on amber alerts, even without diagnostics issue
confirmation.
(4) 500-unit minimum
Lenovo Premier Support Plus Upgrade - Extended service agreement - parts and labor (for system with 3 years Premier Support) - 4 years - on-site - for K14 Gen 1; ThinkBook 14p G3 ARH; 14s Yoga G3 IRU; ThinkPad E14 Gen 3; E14 Gen 4
Product Description | Lenovo Premier Support Plus Upgrade - extended service agreement - 4 years - on-site |
Type | Extended service agreement |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 4 years |
Covered Configurations | System with 3 years Premier Support |
Designed For | K14 Gen 1; ThinkBook 13s G4 ARB; 13s G4 IAP; 13x G2 IAP; 14 G3 ITL; 14 G4 ABA; 14 G4 IAP; 14 G4+ IAP; 14p G3 ARH; 14s Yoga G2 IAP; 14s Yoga G3 IRU; 15 G3 ITL; 15 G4 ABA; 15 G4 IAP; 15p G2 ITH; 16 G4+ IAP; 16p G3 ARH; 16p NX ARH; ThinkBook Plus G3 IAP; ThinkPad E14 Gen 3; E14 Gen 4; E15 Gen 4 |
General
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 4 years |
Covered Configurations | System with 3 years Premier Support |
Details
Service & Support |
Extended service agreement - parts and labor - 4 years - on-site - response time: NBD
Technical support - phone consulting - 4 years - availability: 24 hours a day / Monday-Sunday Accidental damage coverage - 4 years Defective HDD/SSD retention - 4 years |
Compatibility Information
Designed For |
Lenovo K14 Gen 1 21CS, 21CT, 21CU, 21CV
Lenovo ThinkBook 13s G2 ARE 20WC Lenovo ThinkBook 13s G2 ITL 20V9 Lenovo ThinkBook 13s G3 ACN 20YA Lenovo ThinkBook 13s G4 ARB 21AS Lenovo ThinkBook 13s G4 IAP 21AR Lenovo ThinkBook 13s-IML 20RR Lenovo ThinkBook 13s-IWL 20R9 Lenovo ThinkBook 13x G2 IAP 21AT Lenovo ThinkBook 13x ITG 20WJ Lenovo ThinkBook 14 G2 ARE 20VF Lenovo ThinkBook 14 G2 ITL 20VD Lenovo ThinkBook 14 G3 ACL 21A2 Lenovo ThinkBook 14 G3 ITL 21A3 Lenovo ThinkBook 14 G4 ABA 21DK Lenovo ThinkBook 14 G4 IAP 21DH Lenovo ThinkBook 14 G4+ IAP 21CX Lenovo ThinkBook 14-IIL 20SL Lenovo ThinkBook 14-IML 20RV Lenovo ThinkBook 14p G2 ACH 20YN Lenovo ThinkBook 14p G3 ARH 21EJ Lenovo ThinkBook 14s G2 ITL 20VA Lenovo ThinkBook 14s Yoga G2 IAP 21DM Lenovo ThinkBook 14s Yoga G3 IRU 21JG Lenovo ThinkBook 14s Yoga ITL 20WE Lenovo ThinkBook 14s-IML 20RS Lenovo ThinkBook 14s-IWL 20RM Lenovo ThinkBook 15 G2 ARE 20VG Lenovo ThinkBook 15 G2 ITL 20VE Lenovo ThinkBook 15 G3 ACL 21A4 Lenovo ThinkBook 15 G3 ITL 21A5 Lenovo ThinkBook 15 G4 ABA 21DL Lenovo ThinkBook 15 G4 IAP 21DJ Lenovo ThinkBook 15-IIL 20SM Lenovo ThinkBook 15-IML 20RW Lenovo ThinkBook 15p G2 ITH 21B1 Lenovo ThinkBook 15p IMH 20V3 Lenovo ThinkBook 16 G4+ IAP 21CY Lenovo ThinkBook 16p G2 ACH 20YM Lenovo ThinkBook 16p G3 ARH 21EK Lenovo ThinkBook 16p NX ARH 21EV Lenovo ThinkBook Plus G2 ITG 20WH Lenovo ThinkBook Plus G3 IAP 21EL Lenovo ThinkBook Plus IML 20TG Lenovo ThinkPad 11e Yoga Gen 6 20SE, 20SF Lenovo ThinkPad E14 20RA, 20RB Lenovo ThinkPad E14 Gen 2 20T6, 20T7, 20TA, 20TB Lenovo ThinkPad E14 Gen 3 20Y7, 20YD, 20YE, 20YF Lenovo ThinkPad E14 Gen 4 21E3, 21E4, 21EB, 21EC Lenovo ThinkPad E15 20RD, 20RE Lenovo ThinkPad E15 Gen 2 20T8, 20T9, 20TD, 20TE Lenovo ThinkPad E15 Gen 3 20YG, 20YH Lenovo ThinkPad E15 Gen 4 21E6, 21E7, 21ED, 21EE Lenovo ThinkPad E495 20NE |