| Manufactuer Name | Sealed, Unopened, Non-DOA Returns Accepted? | Qualified Sealed, Unopened Product Return Period | Open Box (Non-DOA) Returns Allowed? |
Defective Return Instructions |
Customer Manufacturer Support Website Information | Manufacturer Phone Number | Manufacturer Email / Chat / Forms |
| Acer |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.acer.com/ac/en/US/content/service-contact | 1-866-695-2237 | Email NA, Live Chat Available |
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| Adtran |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | Product Specific. Contact us before purchase. |
Contact manufacturer directly to repair/exchange defective product |
https://portal.adtran.com/web/page/portal/Adtran/wp_support_warranty | 1-256-963-4444 | Login to Adtran to open case via email |
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| AMD |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.amd.com/en/support/contact | 877-284-1566 | https://www.amd.com/en/support/contact-email-form |
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| APC |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.apc.com/us/en/support/contact-us/ | 800-555-2725 | Web Form and Live Chat |
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| Aruba |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | Product Specific. Contact us before purchase. |
Contact manufacturer directly to repair/exchange defective product |
https://www.arubanetworks.com/support-services/contact-support/ | 1-800-943-4526 | https://asp.arubanetworks.com/ |
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| Aruba Instant On |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | Product Specific. Contact us before purchase. |
Contact manufacturer directly to repair/exchange defective product |
https://www.arubainstanton.com/contact-support/ | 1-800-943-4526 | Live Chat |
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| ASUS |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.asus.com/us/support/ | 1-888-678-3688 | Live Chat |
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| Belkin |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.belkin.com/us/support/ | 1 800 223 5546 | Live Chat |
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| Brother |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.brother-usa.com/brother-support | ||
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| Buffalo |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.buffalotech.com/support | 800.688.7466 | Live Chat |
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| Cisco (excluding Meraki) |
Yes for most physical products. No returns accepted for pre-orders, back-orders, software, headsets, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. Cisco TAA products may only be sold to US government entities. |
14 Days | Product Specific. Contact us before purchase. |
Contact manufacturer directly to repair/exchange defective product |
https://www.cisco.com/c/en/us/about/contact-cisco.html | 1 800 553 2447 | Submit Cases Online |
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| Cisco Meraki |
As of 1-30-22, Cisco Meraki hardware product is non-cancellable and non-returnable. License only orders (without hardware on the same order) may be returned within 30 days. The Meraki "no questions asked" return policy for hardware is suspended indefinitely. |
30 Days: Licenses Only, not hardware. License only orders without hardware on same order. | As of 1-30-22 No hardware products may be returned, for any reason. |
Contact manufacturer directly to repair/exchange defective product |
https://meraki.cisco.com/support | +1 (415) 937‑6671 | support@meraki.com |
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| Crucial by Micron |
Yes for most physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.crucial.com/support | 800-336-8915 | https://www.crucial.com/returns |
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| CyberPower |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.cyberpowersystems.com/support/ | 877-297-6937 | Can submit ticket online |
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| D-Link |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://support.dlink.com/ | 1 (877) 453-5465 | Live Chat |
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| EPOS |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://eposaudio.zendesk.com/hc/en-us | 800-895-7412 | https://eposaudio.zendesk.com/hc/en-us/requests/new |
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| Fortinet |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.fortinet.com/support/contact | 408-542-7780 | Live Chat |
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| G-Technology |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://support-en.g-technology.com/ | 800-275-4932 | https://support-en.g-technology.com/app/ask |
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| HP Inc. |
Yes for most physical products. No returns accepted for headsets, Chromebooks, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://support.hp.com/us-en/contact-hp | ||
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| HPE (HP Enterprise) |
Yes for certain physical products only: Switches, Access Points only. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://support.hpe.com/connect/s/?language=en_US | 800-633-3600 | Login to Chat |
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| Hummingbird Networks Brand |
Yes. Special orders, build to order, end of life/sale, discontinued, refurbished products excluded |
30 Days | Yes, up to 14 days after shipment |
https://www.hummingbirdnetworks.com/returns/ |
https://www.hummingbirdnetworks.com/contact-us/ | 805-522-9123 | |
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| Intel |
Yes for physical products. No returns accepted for Optane, Sophi products, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.intel.com/content/www/us/en/support/contact-support.html | 916-377-7000 | Live Chat |
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| Jabra |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.jabra.com/support | 800-327-2230 | Online Form |
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| Kensington |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.kensington.com/ | 800-535-4242 | |
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| Kingston |
Yes for most physical products. No returns accepted for Value Ram, flash products, server products, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.kingston.com/unitedstates/us/support | 800-435-0640 | https://www.kingston.com/unitedstates/us/support/rma-enduser |
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| Lenovo |
Yes for most physical products. No returns accepted for consumer products, IdeaPads, IdeaCenter products, Tiny Products, SFF Products, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://support.lenovo.com/us/en/ | ||
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| Lexmark |
Yes for physical products. No returns accepted for software,warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.lexmark.com/en_us/contact-lexmark.html | 800-539-6275 | |
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| Linksys |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.linksys.com/us/support/ | 800-326-7114 | Live Chat |
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| Logitech |
Yes for most physical products. No returns accepted for workplace ergonomics, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://support.logi.com/hc/en-us | 646-454-3200 | Sign In |
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| Micron |
Yes for most physical products. No returns accepted for Server DRAM, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.micron.com/support | https://www.micron.com/forms/technical-support-contact | |
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| Microsoft |
Yes for most physical products. No returns accepted for Surface HUB products, TAA products, Office products, Microsoft 365 products, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://support.microsoft.com/contactus | ||
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| Mitel |
Yes for most physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.mitel.com/support | 800-722-1301 | |
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| Netgear |
Yes for most physical products. No returns accepted for Mural products, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | Product Specific. Contact us before purchase. |
Contact manufacturer directly to repair/exchange defective product |
https://www.netgear.com/support/ | Sign In | |
| Poly |
Yes for most physical products. No returns accepted for headsets, OBI, RPSS products, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.poly.com/us/en/support/contact Warranty Claims: https://www.poly.com/us/en/support/warranty-service |
888-248-4143 | Live Chat and Email Support: https://www.poly.com/us/en/support/contact/email-support# |
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| Printronix |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://printronix.com/support/warranty-information/ | 800-665-6210 | |
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| QNAP |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.qnap.com/en-us/support-ticket/ | 909-595-2782 | Sign In / Live Chat |
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| Rackmount.IT |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.rackmount.it/contact/rma-procedure.html | 512-521-0333 | |
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| Seagate |
Yes for most physical products. No returns accepted for Desktop Storage, Storage System, Enterprise products, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.seagate.com/support/warranty-and-replacements/ | 800-732-4283 | Live Chat |
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| Sandisk |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://kb.sandisk.com/ | 888-527-1441 | Live Chat |
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| Sennheiser |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
No |
Contact manufacturer directly to repair/exchange defective product |
https://en-us.sennheiser.com/service-support | |||
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| Sophos |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://support.sophos.com/support/s/?language=en_US#t=SalesforceArticle&sort=relevancy | 888-767-4679 | Login |
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| Synology |
Yes for most physical products. No returns accepted for Drives, Drive Kits, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.synology.com/en-us/company/contact_us | 425-818-1587 | Live Chat |
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| Targus |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://us.targus.com/pages/support | 800-283-6325 | Live Chat |
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| TP-Link |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.tp-link.com/us/support/ | 844-287-4762 | Live Chat and Email Form |
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| Tripp Lite / Eaton |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.tripplite.com/support/technical-support-request | 773-869-1234 | Live Chat |
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| Ubiquiti |
Yes for physical products. No returns accepted for software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
14 Days | No |
Contact manufacturer directly to repair/exchange defective product |
https://faq.ui.com/ | Live chat or email support for technical issues, other inquiries are addressed via email. | |
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| Veeam |
No returns accepted for software, warranties, subscriptions, services. No exceptions. Contact us for pre-sales support before purchase. |
No Returns Accepted | No |
Not Applicable - Contact Veeam for support |
https://www.veeam.com/support.html | 800-774-5124 | Sign In |
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| VMware |
No returns accepted for software, warranties, subscriptions, services. No exceptions. Contact us for pre-sales support before purchase. |
No Returns Accepted | No |
Not Applicable - Contact VMware for support |
https://www.vmware.com/support/services.html | ||
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| Vtech |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://www.vtechphones.com/support/contact-us | 800-595-9511 | Email Form |
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| Western Digital |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://support-en.wd.com/ | Live Chat | |
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| Xerox |
Yes for most physical products. No returns accepted for A3 products, software, warranties, licenses, subscriptions, services, special orders, build to order, end of life/sale, discontinued, refurbished products. No exceptions. Contact us for pre-sales support if you need assistance before purchase. |
No |
Contact manufacturer directly to repair/exchange defective product |
https://www.support.xerox.com/ | 800-821-2797 | Live Chat | |
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| Yealink |
No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. |
No Returns Accepted | No |
Contact manufacturer directly to repair/exchange defective product |
https://support.yealink.com/en/portal/home | Create a Ticket | |
| All Others Not Listed | No Returns Accepted. Contact us for pre-sales support if you need assistance before purchase. | No Returns Accepted | No | Contact manufacturer directly to repair/exchange defective product |
