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Upstream Works For Finesse Application Server Base - License - SolutionPlus - UWF-SRV-APP
- SKU:
- UWF-SRV-APP
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$18,725.00
$11,827.73
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$6,897.27
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SPECIAL ORDER ONLY - THIS ITEM IS CURRENTLY AVAILABLE FOR PURCHASE, THOUGH THE ETA DEPENDS ON CISCO'S AVAILABILITY THROUGH DISTRIBUTION CHANNELS. FEEL FREE TO CONTACT US VIA PHONE, CHAT, OR SELECT "REQUEST A QUOTE" TO INQUIRE ABOUT AVAILABILITY.
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- Improved agent success and retention
- Enhanced customer experience and loyalty
- Meaningful business insights with the power to drive operational change and increase revenues
Upstream Works for Finesse (UWF) provides a single agent desktop and intuitive, unified management of all channels, voice and digital, and all interactions. With enhanced visibility and deeper insights across all channels, agents can provide more personalized customer engagements and business leaders can make more informed decisions about their contact center operations. With integration across systems, platforms and existing applications, organizations can maintain and extend the life and business value of their legacy investments. UWF enhances Cisco Finesse with user friendly gadgets providing a single, consistent and continuous agent interface for all customer interactions.
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