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Verint Speech Analytics HC - Term License - 1 Additional Language - Hosted - SolutionPlus - VRNT-SAAL-HC-ADD
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- VRNT-SAAL-HC-ADD
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$1,500.00
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- Improved call center performance
- Better customer experiences
- Reduced costs
- Reduced customer churn
- Identifying business process optimizations
- Better compliance outcomes
Speech analytics is a kind of software that is built to transcribe and analyze phone call audio. The true purpose of this technology is to screen a large pool of call audio to extract insights around customer satisfaction and behavior, and to glean other insights to improve call efficacy.
Traditionally, call centers could only screen and process less than 10% of their total calls, allowing many of them to slip through. It is through artificial intelligence (AI) and natural language processing technology that powers speech analytics software to transcribe and analyze a much larger volume of call audio than what was previously possible through manual efforts.
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