- Give your customer interactions context
Record conversations augmented by business data from your contact center platform and CRM system. - Select which calls to record based on your business requirements
Choose between total, random, business rules driven or on-demand recording. - Quickly search, find, replay and share recorded conversations
All in a secure environment that fully respects your privacy and data access policies. - Captures your customer experience
ZOOM call recording is one critical element of many for capturing the experience of your customers. ZOOM products comprehensively capture and collate interactions from your customers through multiple channels including voice, text, chat,& email into a single quality management system.
ZOOM International CallREC software helps maintain compliance, improve agent effectiveness and elevate customer experience.